Truman State University (TSU)

"1. Communication: Open and effective communication is crucial for resolving conflicts. Encouraging group members to express their perspectives, concerns, and emotions in a respectful and non-confrontational manner can help identify the underlying issues and misunderstandings that led to the conflict. Active listening, paraphrasing, and clarifying can also facilitate effective communication and mutual understanding. 2. Collaboration: Collaborative problem-solving involves working together as a group to find a solution that satisfies the interests and needs of all parties involved. It requires a cooperative and integrative approach, where group members collectively brainstorm and evaluate potential solutions, and strive for a win-win outcome. This approach emphasizes cooperation, shared decision-making, and finding common ground."